Don’t Forget to Check Your Junk Email Folder!
For clients who have domain email with us, we’d just like to remind you to periodically check the Junk Email folder in your webmail. This is where our server’s spam filter puts common spam rather than delivering it to your inbox. To check your webmail, go to http://webmail.your-domain.com/ (http://webmail.idcomm.com/ for idComm email clients), where your-domain.com is your own domain name, and login with your full email address and password. Once there you should see your folder list, which will include a Junk Email folder assuming you’ve ever received anything our server considered spam. If you see any messages in the list that should NOT be considered spam, simply tick the checkboxes at the left, go to the Actions menu at the top, then Mark, and select Not Spam. This will put those messages back in your Inbox where your email program can retrieve them, AND it will enter the sender’s email address into your Trusted Senders list.
PLEASE NOTE: In some cases such as mailing lists or ecommerce systems, you may need to make an exeption for the entire domain name instead of a specific address. To do this click the Gear icon (Settings) in the thin gray column at the far left. On the following page click Trusted Senders, then New toward the top. For the value enter just the domain name–the part to the right of the “@” sign–for which to make an exception, then click Save.
UPDATE 04/01/15: If there are multiple emails in Junk Email that need to be “rescued”, we recommend that you select them by sender instead of all at once. In other words, if you have 6 emails to rescue, 4 from one sender and 2 from another, we recommend that you select those from one sender and do Actions / Mark / Not Spam first, then do the same for those from the other sender. We’ve discovered that this version of SmarterMail only likes to automatically enter one or two addresses into Trusted Senders at a time, which is not what we had been used to previously. If this causes anyone any inconvenience, we sincerely apologize. 🙁