How to Use the Spam Filter
Our SmarterMail server has a very nice spam filter. While the scores that determine what’s considered spam and what isn’t are not adjustable at the user mailbox level, what action is taken is, but we advise against it. Since it’s pretty easy to add folks to your exception lists, we recommend you do that instead. DON’T FORGET: If you mark someone’s email as Not Spam in the Junk Email folder, the sender’s address will automatically be entered into your Trusted Senders list; you will not need to enter them manually.
To use the instructions below, you’ll need to login to webmail at https://securemail.sos4net.com/ using your full email address and password, where your-domain is your actual domain name. Once you’re logged into webmail, here’s what to do.
To add an email address or domain to your Trusted Senders list
(i.e. your local whitelist)…
- Click Settings (the gears) in the thin, dark gray column at the far left.
- In the Settings column under My Settings, click Trusted Senders.
- Toward the top, click New, then enter specific email addresses, like email@example.com, or just a domain name, like sos4net.com. PLEASE NOTE: You may enter multiple addresses into this box. They just need to be on individual lines. You can even copy and paste a list from Notepad or other text editor into this box.
- When finished entering, click Save.
That’s it, you’ve entered an address or addresses into your Trusted Senders list. None of those addresses should get marked as spam again.
To add an email address or domain to a Content Filter
(i.e. your local blacklist)…
- In the Settings column, go down to Filtering, and if it’s not expanded, click the plus (“+”) sign next to it.
- Now click Content Filtering not Spam Filtering.
- Up near the top click New.
- On this screen, you’ll specify what parts of the message the filter should look at for this rule, to or from certain addresses or domains, with certain words or phrases in various parts of the message, even conditions relating to attachments and overall message size. This spam filter will allow you to enter much more complicated criteria than the old idComm spam filter, and you could get quite complicated here. However it’s probably best to keep it fairly straightforward. When you’re finished setting the criteria, click Next at the top.
- You’ve told the filter where to look, now you’ll tell it what to look for. If you checked more than one box on the last screen, you’ll tell the filter whether to match all the criteria (AND) or any of the criteria (OR). Then you’ll tell it what to look for in the places you specified on the last page. You can also specify whether what you enter here should be found (contains) or should not be found (does not contain) in the email. When finished click Next.
- On the last screen, you’ll first give the rule a name, then tell the filter what to do if something matches the rules.
- Delete message – Deletes the message so that it will never arrive at your Inbox. Note: Messages deleted through content filtering are not recoverable.
- Move message – Delivers the incoming message to the folder you choose from the drop-down list. If you later delete that folder and leave the content filter active, the filter will automatically create the folder when the action is triggered.
- Prefix subject – Will append a prefix to the subject line of the email. This is useful for categorizing emails as the subject line will be altered to include the text you specify in the Comment box.
- Copy message – Forwards a copy of the message to the email address you specify and leaves a copy of the message in your account as well.
- Reroute message – Forwards the message to the email address you specify. However unlike “Copy message”, this option will not store a copy of the email in your own account.