Mail Server News
09/25/2017 – Email to GoDaddy-Hosted Addresses Delayed
It has come to our attention that GoDaddy is having trouble with their email servers today. Messages sent to email addresses that are hosted by GoDaddy currently are being held in our outbound mail queue because our server cannot get them delivered. Our server will continue to retry sending periodically for up to 4 days from the time you initially clicked Send. If your message has been in the queue for an hour, you already should have received a notification from our server that there is a delay. If after 4 days it is still unable to deliver the message, it will notify you of the failure. If you have any questions about why this is happening, please contact your recipient and have them contact GoDaddy. Thank you!
01/26/2016 – UPDATE: Email to Comcast, AOL, and Q.com
As of this morning, our email is again getting to AOL.com users. If anyone can confirm the status of our email to Q.com users, please let us know. Thanks!
01/25/2016 – UPDATE: Email to Comcast, AOL, and Q.com
The missing Reverse DNS entries for our mail servers were replaced yesterday within a couple of hours after we discovered the problem. Delivery to Comcast addresses was restored relatively quickly. We’re not sure about Q.com addresses as we don’t have one of their emails with which to test. DNS at AOL apparently has not yet updated as they’re still blocking us as of about 11am this morning. However as soon as their DNS updates, we’ll again be able to send mail to AOL email customers. Again we apologize for any problems this may have caused and appreciate your continued support.
01/24/2016 – Email to Comcast, AOL, and Q.com
We were just made aware of a problem getting mail delivered to users of Comcast mail and possibly AOL and Q.com. Some mail is being returned and the bounce message mentions a lack of reverse DNS for our server. This feature had been in place since the server switch, so we’re not sure why it changed. However we’re in the process of taking care of it now, and hopefully it will be fixed by the end of the day. Because this is a DNS issue, and DNS takes time to propagate all around the internet, after the fix is in place, it could take 6 to 8 hours for the fix to propagate in North America, and 24 to 36 hours for the rest of the internet. We regret any inconvenience this may cause, and appreciate your patience and understanding during the propagation period.