If you use webmail as your primary email program, if you use mobile devices more often than an email app like MS Outlook, or if you use something like Outlook but it leaves copies of all your messages on the server, you may occasionally find that your email account (on the server) goes over its quota. When this happens, new mail is rejected, but don’t worry. All you need to do is delete some of your older mail and to make some space for new mail. If you find yourself in this situation, here’s what to do.
- Login to webmail with your full email address and password.
— idComm email users login at https://mailhost.idcomm.com/
— All other email users login at https://securemail.sos4net.com/ - Before deleting older mail, we’ll need to temporarily adjust your webmail so that it immediately does a permanent delete instead of first moving message to the Deleted Items folder. When you’re over quota, moving messages to other folders doesn’t work well if at all. In the far left column, click the Settings icon
- In the Settings column, Account Settings should be highlighted. On the right side on the User tab, make sure there are no dots in either password box. If there are dots there, remove them. This will NOT affect your existing password.
- On the right side click the Webmail tab.
- For Delete Action, click the dropdown and select Auto Purge Folder. This simply means that when you choose to delete messages, the Deleted Items folder will be bypassed, and the selected messages will be permanently deleted as soon as you confirm the delete action.
- Click the Save button toward the top in the light blue bar.
- Now click the Email icon
toward the top left to get back to your message list, and delete some older and/or larger messages to create more space in your account. - Don’t forget that you can sort the list by message size header at the top of the list.
The first click will sort from smallest to largest. Clicking again will sort from largest to smallest. - Tick the checkboxes (on the left) for the messages you’d like to delete.
- At the top of the list, click Delete, then Delete, then Yes to confirm.
- At any time, click your email address at the top right to see how much of your quota is being used. PLEASE NOTE: It may be a couple of minutes before the server recalculates your space usage.
- When you’re finished deleting messages, go back to Settings , Account Settings.
- Again on the User tab, make sure there are no dots in either password box. If there are dots there, remove them.
- On the Webmail tab, change Delete Action back to Move to Deleted Items Folder.
- Click the Save button toward the top in the light blue bar.
- That’s it, you should now be good to go!